FAQ
Shipping
All of our shipments are carbon offset through both Shopify Planet and our shipping protection provider, Corso (if you have opted in, which is recommended).
Please note:
Inventory status is indicated on product pages near the add to bag button.
Some of our jewelry is made-to-order and should ship within 4-6 weeks. (All 14k selections are made-to-order.)
We currently carry some limited stock. As we grow, so will our stocked items. Items in stock will generally ship within 1-2 business days (M-F), excluding holidays.
Duty and taxes for international orders are included at checkout, so no need to worry about surprise fees.
If your order is a mix of ready-to-ship and made-to-order, your entire order will be held until all items are in stock. If you would like to receive available items sooner, please place separate orders accordingly.
Delivery times are estimated and may be affected by unforeseeable delays such as weather, traffic, volume, etc.
Orders over US$1000 will ship with signature required for your protection.
United States
| SPEED | CARRIER | ORDER AMOUNT | FEE | TRANSIT TIME |
| Standard | UPS or USPS | $200 USD and up | Free! | 3-4 business days |
| Standard | UPS or USPS | below $200 USD | $11 USD | 3-4 business days |
| Express | UPS or USPS | any order amount | $25 USD | 1-2 business days |
Canada
| SPEED | CARRIER | ORDER AMOUNT | FEE | TRANSIT TIME |
| Standard | DHL Direct | $275 CAD and up | Free! | 2-3 business days |
| Standard | DHL Direct | below $275 CAD | $26 CAD | 2-3 business days |
| Express | DHL Worldwide | any order amount | $34 CAD | 1-2 business days |
United Kingdom
| SPEED | CARRIER | ORDER AMOUNT | FEE | TRANSIT TIME |
| Standard | DHL Direct | £175 and up | Free! | 6-12 business days |
| Standard | DHL Direct | below £175 | £12,50 | 6-12 business days |
| Express | DHL Worldwide | any order amount | £24,00 | 1-5 business days |
Ireland
| SPEED | CARRIER | ORDER AMOUNT | FEE | TRANSIT TIME |
| Standard | DHL Direct | €225 and up | Free! | 6-12 business days |
| Standard | DHL Direct | below €225 | €19.00 | 6-12 business days |
| Express | DHL Worldwide | any order amount | €28.00 | 1-5 business days |
Australia
| SPEED | CARRIER | ORDER AMOUNT | FEE | TRANSIT TIME |
| Standard | DHL Direct | $400 AUD and up | Free! | 6-12 business days |
| Standard | DHL Direct | below $400 AUD | $32 AUD | 6-12 business days |
| Express | DHL Worldwide | any order amount | $55 AUD | 1-5 business days |
New Zealand
| SPEED | CARRIER | ORDER AMOUNT | FEE | TRANSIT TIME |
| Standard | DHL Direct | $425 NZD and up | Free! | 6-12 business days |
| Standard | DHL Direct | below $425 NZD | $37 NZD | 6-12 business days |
| Express | DHL Worldwide | any order amount | $60 NZD | 1-5 business days |
By default, we offer Corso Green Shipping Protection for a nominal fee at checkout for orders up to US$1000, which we HIGHLY recommend. If you opt out for your order, we cannot be held liable if your package is lost, damaged, or stolen in transit. If there is an issue with your package and you have protected it with Corso, please file a claim through this link. If your package is lost and you did not protect your order, please contact USPS, UPS, or DHL directly.
For order over US$1000, we cover the insurance. Please note that signature will be required.
