FAQ
Care
Solid gold is tough, but even the toughest among us need some TLC sometimes.
We recommend regular cleaning once a month, especially if you wear your jewelry daily. Please, for the love of jewelry, work on a flat surface away from the sink:
- Mix a drop of gentle, phosphate-free dishwashing liquid with warm water in a small bowl using a soft toothbrush. If your jewelry is gold-only (no stones or enamel), you can use sparkling water and/or add a teaspoon each of baking soda and salt to amp things up.
- Add your jewelry and brush gently, paying special attention to texture, stone settings, hinges, and clasps to remove any embedded dirt. For gold-only items, you can soak the jewelry for 10 minutes prior to brushing.
- Transfer the jewelry to another bowl of clean, warm water to rinse.
- Remove the jewelry from the bowl, replace the water, and rinse the jewelry a second time (or more) to ensure no residue remains.
- Clean your jewelry one piece at a time to avoid scratches from touching.
- Dry your jewelry thoroughly with a soft, absorbent cloth.
- If you notice any dullness over time, you can easily brighten that baby back up and get it looking like new again with a tarnish removal cloth for smooth surfaces or a natural, environmentally-friendly tarnish removal cream (Sparkle Bright Jewelry makes one) to work into the details of more textured pieces.
While your solid gold jewelry can withstand sweat and bathing, prolonged or repeated exposure to chlorinated pool water or ocean water isn’t ideal. Completely avoid any exposure to harsh chemicals and cleaners, such as bleach.
Chlorine, salt water, lotions, creams, perfumes, and prolonged exposure to direct sunlight can affect gemstone color, appearance, and durability. We advise taking pieces with delicately set gemstones off before showering, exercising, or any vigorous activity that may damage the stone.
Our pouches and inserts are perfect for storing your jewelry! Just put the jewelry away dry and keep your pieces separated to avoid them touching and scratching each other, especially when stones are present.
We stand behind the quality and craftsmanship of our jewelry and therefore offer a 1-year warranty on every item. Should you run into any damages due to manufacturing defects within one year of purchase, please reach out to us at hello@aidenjae.com for assistance. Once the item’s return is approved, received, and inspected, at our discretion we’ll have your piece repaired, replaced, or issue you a store credit (in the form of a gift card) up to the amount of the purchase price. Please note, our warranty does not cover lost items, lost stones, shipping charges, normal wear and tear (e.g., scratches, bent rings, broken chains), work done by another jeweler, or damages from neglect, improper care, or improper storage.
